Privacy Policy

1. Introduction

Welcome to our platform. We respect your personal privacy and are deeply committed to protecting your personal data. This Privacy Policy outlines how we collect, store, process, and protect your information when you access our website, purchase credit packages or subscriptions.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information directly provided by you, automatically recorded through your usage, and received from authorized third parties:

1. Account Information — When you sign up or log in, we collect your name, email address, avatar, and authentication identifiers (such as OAuth providers via Google, GitHub, or email verification).
2. Support Requests & Uploads — We collect support messages and attachments you submit when requesting assistance.
3. Billing and Transaction Data — When purchasing credits or subscription plans, our third-party payment processors (e.g., Stripe, Creem) collect necessary billing information. We do not store full payment card numbers on our servers.
4. Device and Usage Telemetry — We automatically collect technical information including your IP address, browser type, operating system version, access timestamps, and interactions with our tools to optimize service performance and security.
5. Cookies and Local Storage — We use essential cookies and browser local storage to maintain your authentication state, interface preferences.

3. How We Use Your Information

We process your data for the following legitimate purposes:

• Service Delivery — To provide account services, billing and customer support.
• Account & Credit Management — To track credit balances, record transaction history, and manage your account lifecycle.
• Safety & Abuse Prevention — To detect abusive or fraudulent activity, investigate user reports and comply with applicable legal obligations.
• Customer Support & Communications — To respond to your technical inquiries, notify you of system updates, and deliver essential account notifications.
• Quality Optimization — To analyze aggregated usage trends and improve service performance and user experience.

4. Third-Party Providers

We use hosting, authentication, payment, email and support providers as needed to operate the service. We do not sell your personal data to third parties.

5. Data Storage and Retention

• We retain your personal data and account details for as long as your account remains active or as needed to provide our services and meet legal obligations.
• Uploaded support attachments are retained as needed to handle your request and operate the service.

6. Data Security

We implement rigorous technical and organizational security measures, including HTTPS/TLS encryption in transit, strict access token management, and regular infrastructure reviews. While no method of electronic transmission or storage is 100% secure, we continuously evaluate and enhance our security safeguards to protect your data against unauthorized access, alteration, or disclosure.

7. Your Privacy Rights

Depending on your jurisdiction (including rights under GDPR, CCPA, and applicable privacy regulations), you have the right to:

• Access & Portability — Request a copy of the personal data we hold about you.
• Correction — Request updates or corrections to inaccurate information.
• Deletion — Request the deletion of your account and associated personal data.
• Withdraw Consent — Revoke consent for optional data processing activities at any time.

You can exercise these rights directly through your account settings or by reaching out to our support team.

8. Updates to This Privacy Policy

We may periodically revise this Privacy Policy to reflect changes in our services, technological advancements, or legal requirements. When updates occur, we will revise the "Last Updated" date at the top of this document. Continued use of our platform after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us via the support channels provided on our platform.